OPTOELECTRONICS SECURITY

Warranty / Service

 

 

All instruments come with a 90 day parts and labor guarantee.*

 

PRODUCT WARRANTY

Optoelectronics, Inc. warrants all products and accessories for 90 days against defects in materials and workmanship to the original purchaser. Products returned for warranty service will be repaired or replaced at Optoelectronics' option.

Specifically excluded are any products returned under this warranty that, upon examination, have been modified, had unauthorized repairs attempted, have suffered damage to the input circuitry from the application of an excessive input signal, have suffered damage to the charging circuitry or internal batteries from the application of excessive voltage, or show other evidence of misuse or abuse. Optoelectronics reserves the sole right to make this determination.

No other warranties are expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Optoelectronics, Inc. is not liable for consequential damages.

 

WARRANTY SERVICE

RMA REQUIRED.  No product will be accepted returned without RMA.  Contact sales@optoelectronics.com for RMA Authorization code.  Products under warranty must be returned, transportation prepaid, to Optoelectronics' service center. All parts replaced and labor performed under warranty are at no charge to the customer.

 

NON-WARRANTY SERVICE

RMA REQUIRED.  No product will be accepted returned without RMA.  Contact sales@optoelectronics.com for RMA Authorization code.  Products not under warranty must be returned, transportation prepaid, to Optoelectronics' service center. Factory service will be performed on a time ($250 flat rate labor/per hour charge) and materials basis.  A repair estimate prior to commencement of service may be requested. Return shipping will be added to the service invoice and is to be paid by the customer.

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We regret that the parts needed to repair obsolete and discontinued units are no longer available and we can no longer offer repair for these units. 

 

We are only able to provide service for our current products.

 

All product sent for repair requires an RMA. 

Contact us at sales@optoelectronics.com to inquire regarding Service and RMA.

 

After you receive an RMA, package your Optoelectronics product for service carefully to avoid shipping damage. Do not include any accessories unless they may also be needed to diagnose the problem.

Send the unit to our repair facility shipping prepaid.

RMA#  

Optoelectronics Inc.
885 Woodstock Rd

Ste. #430-521
Roswell, GA 30075
Attn: Service Dept.

 

Enclose a note explaining the problem, a copy of your invoice if the unit is under warranty, return address and a contact telephone number or email.

Your unit will be evaluated and you will be contacted with an estimate if it is out of warranty. Typical repair return time is 2-3 weeks.

In the event that after receiving an estimate, you decline to have the unit repaired, you will be subject to a $25 evaluation fee plus return shipping costs.

Service Return $15.00 shipping and handling.

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CALIBRATION SERVICE

RMA REQUIRED.  No product will be accepted without RMA.  Contact sales@optoelectronics.com for RMA Authorization code and to confirm if your unit can be calibrated.  Calibration Service is a flat $250 plus return shipping costs.

 

Follow the instructions above for a rapid return and do not include any accessories unless they are needed to diagnose the problem.