Warranty / Service
ALL RETURNS Require an RMA Authorization for service. Optoelectronics will not accept any parcel without an RMA Authorization. Contact firstname.lastname@example.org to insure your product can be serviced and to receive an RMA Authorization.
All instruments come with a 90 day parts and labor guarantee.*
Optoelectronics, Inc. warrants all products and accessories for 90 days against defects in materials and workmanship to the original purchaser. Products returned for warranty service will be repaired or replaced at Optoelectronics' option.
Specifically excluded are any products returned under this warranty that, upon examination, have been modified, had unauthorized repairs attempted, have suffered damage to the input circuitry from the application of an excessive input signal, have suffered damage to the charging circuitry or internal batteries from the application of excessive voltage, or show other evidence of misuse or abuse. Optoelectronics reserves the sole right to make this determination.
No other warranties are expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Optoelectronics, Inc. is not liable for consequential damages.
Products under warranty must be returned, transportation prepaid, to Optoelectronics' service center. All parts replaced and labor performed under warranty are at no charge to the customer.
Products not under warranty must be returned, transportation prepaid, to Optoelectronics' service center. Factory service will be performed on a time and materials basis at the service rate in effect at the time of repair. A repair estimate prior to commencement of service may be requested. Return shipping will be added to the service invoice and is to be paid by the customer.