ALL RETURNS Require an RMA Authorization for service. Optoelectronics will not accept any parcel without an RMA Authorization. Contact email@example.com to insure your product can be serviced and to receive an RMA Authorization.
Many of the parts needed to repair some of the older units are no longer available, which means the possibility exists that we cannot repair these units. Frequency counters such as the 1200, 1300H/A, 2210, 2810, 3000 series, 7000 series, 8000 series, R10 Interceptor and APS104 fall into this category. Please call before sending your unit back. We can still calibrate these units, but repair is unlikely.
Follow the instructions below for a rapid return.
Package your Optoelectronics product carefully, to avoid shipping damage. Do not include any accessories unless they may also be needed to diagnose the problem.
Send the unit to our repair facility shipping prepaid.
885 Woodstock Rd
Roswell, GA 30075
Attn: Service Dept.
Enclose a note explaining the problem, a copy of your invoice if the unit is under warranty, return street address (no PO Boxes), and a contact telephone number. (If product is not under warranty, we suggest you enclose a method of payment such as a Visa, MasterCard, American Express or Discover number). Your unit will be evaluated and you will be contacted with an estimate if it is out of warranty. Typical repair return time is 2-3 weeks.
All warranty repairs are returned UPS ground. Faster delivery available for additional charge.
Methods of Payment: Visa, Mastercard, American Express or Discover.
In the event that after receiving an estimate, you decline to have the unit repaired, you
will be subject to a $25 evaluation fee plus return shipping costs.
Add $12.00 shipping and handling for domestic UPS ground service.